Monitoring Call Center agents and employees desktop activity just got easier with the addition of Screen Capture technology to VoiceGates Remote Managers call center administrators console.
The Remote Manger is a powerful desktop utility that enables LAN or WAN remote access to VoiceGates server based Intelligent Line Tapping devices.
Real time display of the agents telephone including: on-or-off hook status; whether or not the system is recording a particular conversation; set display information; Caller I.D; voice streaming; and comments entered by the agent regarding any conversation make up the Remote Mangers existing feature set
says Kevin Brook, Director of Business Development - VoiceGate Corporation.
Not only can they hear what the agent is saying, now they can see what is going on at the desktop! says Brook.
The addition of the ability to capture and save screen shots, or just to get a snapshot of desktop displays, makes Remote Manager an incredibly powerful corporate tool for coaching staff and increasing security.
Designed to work with any WindowsTM based PC, and powered by an easy to use desktop interface, VoiceGatess screen capture technology has been designed to retrieve, transmit, and display screen shots of any remote networked PC, over local; or, wide area networks.
VoiceGate envisions its new screen capture technology will soon become an indispensable tool for coaching, training, supervising, and assisting contact center employees to process calls more efficiently and professionally.
About VoiceGate Corporation
VoiceGate Corporation, founded in 1978 is an innovative leader in the voice processing, call logging, and instant wireless messaging industry. VoiceGate is a privately owned Canadian corporation with its head office located in Markham, Ontario. It also has offices in the United States and India. Sold and supported worldwide, its powerful Integrated Communications Server family of products incorporates leading edge, standards-based modular architecture, open platforms, and years of customer design input. Working with its partners to deliver best in class communications solutions, its products offerings cover virtually all messaging and call processing applications. From speech enabled voice mail to integrated instant wireless messaging, to call accounting, emergency preparedness dialing engines and voice logging, VoiceGate has a solution to fit the smallest SOHO application to the largest most complicated central office based installations. VoiceGates diverse customer base includes government, medical, ISPs, education, emergency response, military, public safety, utility, transportation, and business industries.
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