Sreen Pop on Trunk Side Call Logger

Markham, Canada May 9th, 2003

VoiceGate has ported its popular screen pop feature set to support trunk side Call/Logging.

Introduced to compensate for the lack of data captured and tagged to conversations associated with trunk side logging. Corporations now can glean extensive savings on equipment purchase by installing a trunk side tap only requiring one port for each trunk needed to be monitored. Previously, in order to archive calls and associate them with an extension number, Companies would have to install one port connected with every extension they wished to have monitored: a very expensive option.

With trunk side Screen Pop users enter a DTMF code on their extension prior, during or after a call. Their desktop screen then pops detailing time, date, start time, DTMF generated during the call and there is even an area where users can enter the inbound caller’s name and a comment associated with the conversation.

All data captured or entered is then tagged to the recorded conversation. Administrators can now sort archived conversations by trunk date, name, telephone number, or extension. They can do all this and cut equipment costs by installing one Call Logging port for each trunk, rather than one port for each extension.

Data can automatically be backed up to a DVR or tape back up for archival and retrieval at a later date with a compression rate of ----- or 700 hours of recorded conversation 4GB of storage. “VoiceGate has brought to market a very cost effective way to record/log, archive, store and retrieve all information associated with any call, on any day, into a Company fitted with one of our call loggers” says Peter Moyes, CEO of VoiceGate Corporation. “Station side line tap is more integrated, but our screen pop feature on a truck side tap puts a lot more power in the Agent’s hands than ever previously available.

Versions of the trunk side CTI Voice/Logger will initially be released as an Analog integration (POT) T1 and E1 interfaces will be released Q3 2003.

For more detailed information regarding the user interface and wiring connections visit www.voicegate.com

About VoiceGate Corporation
VoiceGate Corporation, founded in 1979 is an innovative leader in the voice processing, call logging, and instant wireless messaging industry. VoiceGate is a Canadian corporation with its head office located in Markham, Ontario. It also has offices in the United States and India. Sold and supported worldwide, its powerful Integrated Communications Server family of products incorporates leading edge, standards-based modular architecture, open platforms, and years of customer design input. Working with its partners to deliver “best in class” communications solutions, its products offerings cover virtually all messaging and call processing applications. From speech enabled voice mail to integrated instant wireless messaging, to call accounting and voice logging, VoiceGate has a solution to fit the smallest SOHO application to the largest most complicated central office based installations. VoiceGate’s diverse customer base includes government, ISPs education, military, public safety, utility, transportation, and business industries.

For more information, please visit www. voicegate.com.



Contact David Greenidge (905) 747-2223 / 1 800-668-2387 dgreenidge@voicegatecorp.com

VOICEGATE ANNOUNCES …

“SCREEN POP” ON TRUNK SIDE CALL LOGGER


Markham, Canada May 9th, 2003 VoiceGate has ported its popular screen pop feature set to support trunk side Call/Logging. Introduced to compensate for the lack of data captured and tagged to conversations associated with trunk side logging. Corporations now can glean extensive savings on equipment purchase by installing a trunk side tap only requiring one port for each trunk needed to be monitored. Previously, in order to archive calls and associate them with an extension number, Companies would have to install one port connected with every extension they wished to have monitored: a very expensive option. With trunk side Screen Pop users enter a DTMF code on their extension prior, during or after a call. Their desktop screen then pops detailing time, date, start time, DTMF generated during the call and there is even an area where users can enter the inbound caller’s name and a comment associated with the conversation. All data captured or entered is then tagged to the recorded conversation. Administrators can now sort archived conversations by trunk date, name, telephone number, or extension. They can do all this and cut equipment costs by installing one Call Logging port for each trunk, rather than one port for each extension. Data can automatically be backed up to a DVR or tape back up for archival and retrieval at a later date with a compression rate of ----- or 700 hours of recorded conversation 4GB of storage. “VoiceGate has brought to market a very cost effective way to record/log, archive, store and retrieve all information associated with any call, on any day, into a Company fitted with one of our call loggers” says Peter Moyes, CEO of VoiceGate Corporation. “Station side line tap is more integrated, but our screen pop feature on a truck side tap puts a lot more power in the Agent’s hands than ever previously available. Versions of the trunk side CTI Voice/Logger will initially be released as an Analog integration (POT) T1 and E1 interfaces will be released Q3 2003. For more detailed information regarding the user interface and wiring connections visit www.voicegate.com About VoiceGate Corporation VoiceGate Corporation, founded in 1979 is an innovative leader in the voice processing, call logging, and instant wireless messaging industry. VoiceGate is a Canadian corporation with its head office located in Markham, Ontario. It also has offices in the United States and India. Sold and supported worldwide, its powerful Integrated Communications Server family of products incorporates leading edge, standards-based modular architecture, open platforms, and years of customer design input. Working with its partners to deliver “best in class” communications solutions, its products offerings cover virtually all messaging and call processing applications. From speech enabled voice mail to integrated instant wireless messaging, to call accounting and voice logging, VoiceGate has a solution to fit the smallest SOHO application to the largest most complicated central office based installations. VoiceGate’s diverse customer base includes government, ISPs education, military, public safety, utility, transportation, and business industries. For more information, please visit www. voicegate.com.