Conversations
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In-bound / Out-bound and internal
Phone System Data - Number
dialed, Start/Stop time, Caller ID, and touch tone*
Comments - Additional information
entered by Agent/Employee |
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Screens
- Remotely capture any networked desktop image |
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Server
- Store all data for up to three years
Desktop - Store individual
conversations indefinitely
DVDR - Scheduled back up
to DVD,CD or DAT
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FLOPPY
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Save individual conversations |
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| E-Mail
accounts - send the conversation to a colleague in WAV
file format |
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Sales
Customer Satisfaction
Corporate Security
Customer Retention
Employee Productivity
The Bottom Line
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Call Centers
Order Desks
Customer Service Centers
Medical Clinics
Lawyer's Offices
Collection Agencies
Financial Institutions
Customer Service Centers
Training Desks
Customer Interactions |
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